Help Center

Help Centre


Do I have to order online?

How can I pay for my order?

Is it safe to order online?

Can I cancel my order?

What should I do if I receive an incorrect or faulty item?

Can I exchange an item?


Where do you deliver to?

Do you deliver to PO Boxes

How long will delivery take?

What time will my delivery arrive?

Can you deliver to a different address than my billing address?

What if my parcel does not arrive?


How long do I have to return an item?

How long does it take to process my return?

How can I track the status of my return?

Can I have an exchange instead of a refund?


How can I pay for my order?

When will I be charged?

Why am I being asked for another password after entering my card details?

Technical Help

What should I do if I`ve forgotten my password?

How do I change my email address?

Why am I experiencing problems when entering my payment details?

How do I unsubscribe from your newsletters?


Do you have a catalogue?

Do you have a shop?

Can I pre-order an item?

How can I contact you?

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