Sales and Advice - Call 01268833461

WHAT CAN WE HELP YOU WITH ?

LET US KNOW WHAT'S THE BEST SOLOUTION FOR YOU ?

TOP 5 FREQUENTLY ASKED QUESTIONS  

Where is my order ?

Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

How do I return?

UK Returns

Returns are FREE and easy! Follow the simple steps below.

STEP1

 Log onto our portal – 14 days to receive your refund

STEP2

Select one of our trusted carriers (Hermes, Royal Mail or Collect+) for a FREE 48 hour trackable returns service and print your label

STEP3

Post it off! Make sure you keep your proof of postage!

STEP4

Your return arrives back at Hair4uonline!

STEP5

Your refund is on its way! Please allow 14 days from the date you send your items back for your refund to be received

LOGIN TO PORTAL

Not using the portal or don’t have a printer, then no problem.... attach the label on your delivery note to your parcel for a FREE untrackable returns service. Your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.

 

International Returns

STEP1

Repack the item with all the tags still attached.

STEP2

Attach the sticky returns label found on your delivery note onto the outside of your parcel. To download a new returns label, select your country from the drop down menu.

Select CountryUnited KingdomRepublic of IrelandRest of the WorldAustraliaNew ZealandUnited StatesCanadaFranceGermanyNetherlandsItalySpain

GET LABEL

STEP3

Finally, post it off! Make sure you get proof of postage and keep it safe!


 

Please note: Free UK returns are only available via the returns portal link Returns sent using any other method are at the customers own cost and liability.

You need to get it back to us within 14 days from the date on your delivery note. For those in Australia, New Zealand, USA or Canada, you've got 28 days from the date on your delivery note.

We cannot offer refunds on any if the hygiene seal is not in place or has been broken.

When will i recieve my refund ?

A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

If you are using Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Hair4uonline warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.

The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

 

 

Delivery Options

We aim to deliver to the timescales outlined below

UK

Delivery option

Delivery time

Delivery price

UK STANDARD DELIVERY

up to 5 working days

£4.74 per order

UK NEXT DAY DELIVERY

If ordered before 2pm Monday - Friday

£5.46 per order

UK NEXT DAY GUARANTEE BEFORE 1PM

If ordered before 2pm Monday - Friday

£6.50 per order

EUROPEAN & REST OF THE WORLD

EUROPE STANDARD DELIVERY

3 - 5 working days

£12.60 per order

REST OF THE WORLD STANDARD DELIVERY

3 - 7 working days

£12.60 per order

If i receive a faulty item ,what do i do ?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on live chat

To help us get this fixed for you ASAP, when you first contact us please include the following information;

  • -Your name
  • -Order number
  • -Product name and code
  • -Picture of the fault
  • -Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you recieve a reply as you won’t be able to attach the image on the form just yet.

TRACKING YOUR HERE

It's on your order confirmation or dispatch email

Contact Us

Call Us

01268833461

Email Us

Click the icon to email us

Live Chat

You can find live chat on our home page

Join the conversation


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