- Items must be returned within 14 days of receipt.
- Items must be unworn and unwashed.
- All products can only be returned if the hygiene seal has not been removed.
- Beauty products and accessories cannot be returned for hygiene reasons.
- Items must have all tags attached.
- We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to Hair4uonline
Click here to generate and print your returns label, and find your nearest store. Re-pack your item(s) in the original packaging with labels and tags still attached. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label. Head to your local Collect+ store with your parcel. You'll receive proof of postage here - remember to keep this safe in case you need to use it as evidence of your return. You can track your return HERE using the code you were given.
WHAT IS YOUR RETURNS POLICY?
HOW LONG DO I HAVE TO RETURN AN ITEM?
HOW MUCH DOES IT COST TO RETURN AN ITEM?
If you wish to return your items to Hair4uonline, we offer FREE returns for UK Customers. Returns Label for UK Customers can be found here
We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. All International Customers who wish to return their items can use the returns label found here
WHAT DO I DO IF MY PRODUCT IS FAULTY?
Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find here
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process and refund your return ASAP, but on occasions it may take up to 14 - 21 days UK (21 Days International) for your return to be processed and a further 7 days for the refund to reach your account.
Please check your account as the refund will show under Hair4uonline, and may show on the date of your original purchase.
If you haven't received a refund and it has been more than 14 days UK (30 days international) since you posted your returns then please contact us with a picture of your proof of postage receipt.
HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
HOW DO I RETURN AN ITEM/ RETURNS LABELS
Great news! We now offer a FREE Collect+ returns service for customers in the UK mainland and Northern Ireland. This means you can drop off your parcel at your local convenience store - and there are over 5,000 participating stores! Here’s how to return with Collect+:
- Click HERE to generate and print your returns label, and find your nearest store.
- Re-pack your item(s) in the original packaging with labels and tags still attached.
- Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.
- Head to your local Collect+ store with your parcel. You’ll receive proof of postage here – remember to keep this safe in case you need to use it as evidence of your return.
- You can track your return Here using the code you were given.
(Including Canada and EU)
For international returns (excluding US, AUS/NZ and Germany) you can send your items back by using post office counters. Please do not post the package without obtaining a receipt of postage. Keep your receipt of postage safe as you will need this as your proof of return. We don't refund delivery costs on international orders.
you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'.
All international customers can download their returns label HERE
DO YOU REFUND THE DELIVERY CHARGE?
Unfortunately we do not refund postage/shipping charges on any orders.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.
THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: firstname.lastname@example.org
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? You`ll then receive a full refund as per the policy above. For hygiene reasons, In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
I WANT TO RETURN A PRODUCT BUT LOST MY DELIVERY NOTE
Received your Hair4uonline product(s) but aren’t 100% in love? No worries, we offer free returns. Here’s what you’ve gotta do:
- First, log into your account
- Check your order history and select the order you want to return
- Got it? Now print the order deets
- Download your free post label here
If you don’t have an account – that’s ok, you can still return for free.
Package up your unwanted purchase with a note inside including your name and order number (you’ll find this on your confirmation email).
Download your free returns label HERE, and post back to us from your local post office. Please remember to keep your proof of postage.
Wanna join our gang? Make an account HERE