14 Days Free UK Returns  

WHERE IS MY ORDER ?

Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

If you don't have your order number with you, you can get it by logging into your account HERE and then by going to 'Order

DELIVERY OPTIONS & TIMES

We aim to deliver to the timescales outlined below

UK

Delivery option

Delivery time

Delivery price

UK STANDARD DELIVERY

up to 5 working days

£4.74 per order

UK NEXT DAY DELIVERY

If ordered before 1pm Monday - Friday

£5.46 per order

UK NEXT DAY GUARANTEE BEFORE 1PM

If ordered before 1pm Monday - Friday

£6.50 per order

EUROPEAN & REST OF THE WORLD

EUROPE STANDARD DELIVERY

3 - 5 working days

£12.60 per order

REST OF THE WORLD STANDARD DELIVERY

3 - 7 working days

£12.60 per order

WHY IS MY ORDER LATE ?

Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

MISSING ITEM(S) FROM ORDER ?

Not cool! We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please contact us by going to 'contact us' tab on this page and we will sort it for you.

WHY WAS MY ORDER CANCELLED ?

If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

CAN I CANCEL OR EDIT MY ORDER ?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

CAN EXCHANGE AN ORDER ?

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

ITEM OUT OF STOCK ?

Too late, you missed it! We are a very fast paced online retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, styles/sizes reappear. Our customer service team won't know if a product is coming back in or not, you'll see it first.

I RECEIVED A FAULTY ITEM, WHAT DO I DO ?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this sorted for you please go to our 'Contact Us' form.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

  • -Your name
  • -Order number
  • -Product name and code
  • -Picture of the fault
  • -Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you recieve a reply as you won’t be able to attach the image on the form just yet.

MY TRACKING IS SHOWING MY PARCEL IS BEING RETURNED TO SENDER 

The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery.

RETURNS & REFUNDS

HOW DO I RETURN ?

UK Returns

Returns are FREE and easy! Follow the simple steps below.

STEP1

 Log onto our portal – 14 days to receive your refund

STEP2

Select one of our trusted carriers (Hermes, Royal Mail or Collect+) for a FREE 48 hour trackable returns service and print your label

STEP3

Post it off! Make sure you keep your proof of postage!

STEP4

Your return arrives back at Hair4uonline!

STEP5

Your refund is on its way! Please allow 14 days from the date you send your items back for your refund to be received

LOGIN TO PORTAL

Not using the portal or don’t have a printer, then no problem.... attach the label on your delivery note to your parcel for a FREE untrackable returns service. Your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.

 

International Returns

STEP1

Repack the item with all the tags still attached.

STEP2

Attach the sticky returns label found on your delivery note onto the outside of your parcel. To download a new returns label, select your country from the drop down menu.

Select CountryUnited KingdomRepublic of IrelandRest of the WorldAustraliaNew ZealandUnited StatesCanadaFranceGermanyNetherlandsItalySpain

GET LABEL

STEP3

Finally, post it off! Make sure you get proof of postage and keep it safe!


 

Please note: Free UK returns are only available via the returns portal link Returns sent using any other method are at the customers own cost and liability.

You need to get it back to us within 14 days from the date on your delivery note. For those in Australia, New Zealand, USA or Canada, you've got 28 days from the date on your delivery note.

We cannot offer refunds on any if the hygiene seal is not in place or has been broken.

REFUNDS

A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

If you are using Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the boohoo warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.

The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab here.

I CAN'T SEE THE REFUND ON MY BANK STATEMENT ?

Refunds are cheeky things and can show up in a couple of places:

1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

If you still can’t see it, give us a shout on the contact us form.

CAN EXCHANGE INSTEAD OF REFUND ?

Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.

RETURN EXCEPTIONS  

We cannot offer refunds on item(s) if the hygiene seal is not in place or has been broken.

HAVE YOU RECEIVED MY RETURNED ITEM(S) ?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your Hair4UOnline.co.uk account.

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

DO YOU REFUND DELIVERY CHARGES ?

We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

 

PAYMENTS & PROMOTIONS

PROMOTIONS & DISCOUNTS

We know you like a good deal so we often have some great promotions running on our website. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.

Having issues redeeming your discount? This might be why:

  • -Hate to break the news – you’re out of time! That code could’ve expired now as we run offers for a limited time.
  • -Trying to use two codes? cheeky! We love giving you discount, but ask that you only use one code per order please.
  • -Double check your delivery option. Some of our codes only work when you select a specific delivery option such as our Next Day Delivery service.
  • -Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.
  • -Want. It. All. But check you’ve only picked products from the category on offer.
  • -Sorry to dissapoint! But Products from the bundle deals, Wigs, Acessories and the complete weave system collection are excluded from all promotions.

HOW DO I USE A GIFT VOUCHER ?

Pop your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift certificate, don’t sweat it. The balance remains on your voucher for next time.

We're currently working hard on our gift vouchers so they're not currently available for purchase but they will be back up and running soon.

GIFT VOUCHER NOT WORKING ?

Oops... check you haven't entered your code in the ‘Enter Promotion Code’ box as this won't work. Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at the checkout page and then hit apply!

HOW CAN I PAY FOR MY ORDER ?

Payment options

We accept the following payment cards: Paypal gateway, Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept Giftcards.

 

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Gift Vouchers

If you've been gifted a HairUOnline voucher/gift certificate, then yes we accept those.

PAYMENT ISSUES ?

Payment Error

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further.

If using PayPal, please contact PayPal directly if your payment has been declined.

MANAGING MY ACCOUNT

HOW DO I CHANGE MY EMAIL ADDRESS ?

For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

HOW DO I CHNAGE MY DELIVERY ADDRESS ?

Log in your account select "addresses" and you can either add a new one or edit an existing one.

HOW DO CHANGE MY ACCOUNT PREFERENCE ?

You can choose how you want us to contact you about things we think you'd like to hear about. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and don't tick anything!

HOW DO I CHANGE MY PASSWORD ?

If you know your password its simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

HOW DO I CHANGE MY PAMENT DETAILS ?

Log into your Paypal, select payment details and either add, delete or edit your payment options.

LEGAL & DATA PROTECTION

YOUR DATA

We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new privacy policy.

These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails.

Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection info@hair4uonline.co.uk

TERMS & CONDITIONS

IMPORTANT LEGAL NOTICE

These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.hair4uonline.co.uk (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

1. SERVICE AVAILABILITY

  1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.

  2.  

2. YOUR STATUS

  1. You may only purchase Products from us if:

    1. you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);

    2. you are an authorised user of the credit or debit card used to pay for your order; and,

    3. are resident in a country that we deliver to (please see our “Deliveries” page here for further information).

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

  1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

  2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

  3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.

  4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

  5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.

  6.  

5. DELIVERY

  1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

  2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.

  3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

  4. You will own the Products once We have received payment in full.

  5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

  6. Please note postcode restrictions apply. Check your eligibility here.

  7.  

6. INTERNATIONAL DELIVERY

  1. If you order Products from us for delivery to a destination outside the UK:

    1. your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

    2. you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

    3. if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

    4.  

7. PRICE AND PAYMENT

  1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

  2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

  3. We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

  4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.

  5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

  6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

  7.  

8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)

  1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.

  2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at info@hair4uonline.co.uk or by post at Hair4UOnline Kemp House 106 city road EC1V 2NX. You may use a copy of the cancellation form available here, but you are not required to do so.

  3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics and if the hygiene seal is not in place or has been broken.

  4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us.

  5.  

9. RETURNS

  1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our free UK returns service. For further information on returns please see our Returns Policy

  2.  

10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)

  1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:

    1. refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

    2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and

    3. make any refunds due to you by the method you used for payment:

  2. 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

  3. 14 days after you inform us of your decision to cancel the Contract

  4. Please see our Returns Policy here for more information about returns and refunds.

  5.  

11. FAULTY PRODUCTS

  1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

    1. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2. You must return such Products to us in accordance with our reasonable instructions and the Returns Policy here, and if the Products are faulty or mis-described We will refund the price of the Products and the cost of delivery to you.

  2.  

12. OUR RIGHTS TO CANCEL THE CONTRACT

  1. We may end the Contract at any time by writing to you if:

  2. you do not make any payment to us when it is due;

  3. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

  4. you do not, within a reasonable time, allow us to deliver the Products to you.

  5. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.

  6. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.

  7.  

13. OUR LIABILITY

  1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

  2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

  3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

  4.  

14. EVENTS OUTSIDE OUR CONTROL

  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

  2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

  3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

  4.  

15. INTELLECTUAL PROPERTY RIGHTS

  1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

  2.  

16. OTHER IMPORTANT TERMS

  1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

  2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.

  3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

  4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

  5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

  6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

  7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

  8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

  9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

  10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.

  11.  

17. AFTER-SALES SERVICE

  1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to sales@hair4uonline.co.uk

  2. If you have any complaints these should be addressed in writing to boohoo by email to hair4uonline.co.uk or by post, hair4uonline Kemp House, 160 City Road EC1V 2NX

  3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

 

 
  1.  

PROMOTION TERMS AND CONDITIONS

  1. Official hair4UOline promotion codes entitle you to an offer on your online order from www.Hair4UOnline.co.uk To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of A hair4uonline.co.uk and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on hair4uonline.co.uk for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.

  2. Promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer.

  3. £5 off your next order - Enter discount code at checkout displayed on your order confirmation page. Minimum spend £25. One use per customer. Cannot be used in conjunction with any other offers. Offer expires 12/12/18.

  4. Products from the Bundle deal and the complete weave system Collection are excluded from all promotions.

  5.  

GIFT CERTIFICATE TERMS AND CONDITIONS

  1. Gift certificates are not currently available for purchase, if you have an existing gift certificate this can still be redeemed onsite by entering the voucher that was sent to you via email at checkout.

  2. If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase

  3. If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your Hair4uonline account for your next purchase using the same Gift Certificate code.

  4. If you have any additional questions, please contact our Customer Service team

  5. Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash

  6. We cannot replace lost or stolen Online Gift Certificates.

RETURNS POLICY

1. OUR RETURNS POLICY

If you are a customer in the European Economic Area (EEA), you get 14 calendar days to return your order because you have changed your mind. This two week return period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

If you receive faulty goods, you may also have a right to return these goods and to ask us to replace them or get a refund.

2. FAULTY GOODS

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

  • -Your name
  • -Order number
  • -Product name
  • -Picture of the fault
  • -Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you recieve a reply as you won’t be able to attach the image on the form just yet.

 

3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in the EEA, you get 24hrs to cancel your contract with us

This 24hours period starts from the day you place your order . You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to cancel your item(s).

There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

Email us: sales@hair4uonline.co.uk

Call us : 01268833461

 

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using   You`ll then receive a full refund as per the policy set out HERE.

Please note, we cannot offer refunds on cif the hygiene seal is not in place or has been broken.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

 

4. UK CUSTOMERS ONLY - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

Hair4UOnline UK returns are free and easy!

1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

2. Cover your original address label with the sticky Hair4UOnline returns label found on your confirmation email.

3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

Need a new label? Download the UK returns label form and remember to add your order number – you’ll find this in the Order History section on the My Account page.

Alternatively, you can click the link below to start your return and follow these steps:

1. Select your item(s) you wish to return from your order history

2. Choose your return option by selecting from one of our trusted carriers (including Collect+).

3. Print your returns label

4. Prepare your parcel – Using the original Hair4UOnline packaging, fix your downloaded returns label securely onto the outside of your parcel

5. Send off your Return Parcel

Click here to start your return

Please note: Free returns are only available via the returns portal link, or by using the pre-printed returns label attached to the delivery note, or by printing the returns label here. Returns sent using any other method are at the customers own cost and liability.

 

5. INTERNATIONAL RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?

Please follow the process below for returning your parcel to us.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Cover your address label with the Hair4UOnline returns label found on your confirmation email

3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account‘

PRIVACY NOTICE

PRIVACY STATEMENT----SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.SECTION 2 - CONSENTHow do you get my consent?When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.How do I withdraw my consent?If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@hair4uonline.co.uk or mailing us at:hair4uonlineKemp House,160 City Road,London,EC1V 2NX GBSECTION 3 - DISCLOSUREWe may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.SECTION 4 - SHOPIFYOur store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.Payment:If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).SECTION 5 - THIRD-PARTY SERVICESIn general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.LinksWhen you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.SECTION 6 - SECURITYTo protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.SECTION 7 - COOKIES Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.SECTION 9 - CHANGES TO THIS PRIVACY POLICYWe reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.QUESTIONS AND CONTACT INFORMATIONIf you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@hair4uonline.co.uk or by mail athair4uonline[Re: Privacy Compliance Officer]Kemp House,160 City Road,London,EC1V 2NX GB

Navigate Right To Learn More

Slide 2 - Returns & Refunds


Slide 3 - Payments & Promotions


Slide 4 - Managing My Account  


Slide 5 - Legal & Data Protection